DHL wins £3.6 million contract with Bhs

Source: Supply Chain Digital

Date :13/08/2008 11:02:47

DHL Exel Supply Chain announced yesterday, August 13, that it is to implement a new e-fulfillment warehousing solution for British Home Stores throughout the UK.

This contract is an addition to DHL’s existing business with the high street retailer and will involve handling over 150,000 customer orders each year.

DHL said it will deliver a range of services to Bhs including: processing customer orders; processing customer returns; value added services and customer helpdesk services.

The company will handle a variety of products for Bhs including clothing, gifts, home and lighting products

Julian Strawford, business director, DHL Exel Supply Chain, added: “This is a significant contract for us. It shows strong organic growth following almost twenty years of working with Bhs. This implementation provides an opportunity for us to showcase our e-fulfilment offering with an established multinational retailer.

“Over the next three years, we will be working closely with BHS to support the growth of their online customer ordering service,” Strawford added.

Bhs currently also uses DHL Global Forwarding for outbound freight logistics services and DHL Express for 24 and 48 hour parcel delivery services.